ACW Insurance was established in 2009 in Honolulu, Hawaii. ACW Insurance was the brainchild of 3 agents with combined over 70 years experience in the property / casualty industry – Kirk Christman, Jeff Wall and Russell Akamine.
We managed to parlay years of goodwill and business volume to achieve agency appointments with most of the relevant admitted markets: Fireman’s Fund, First Insurance, Crum & Forster, Island Insurance, Philadelphia Insurance, Zurich, Chartis, Dtric Insurance, CNA and Travelers, just to name a few. Despite the sluggish economy we were able to double our gross premium volume from about $14,000,000 to almost $28,000,000 in just less than 3 years and after our 4th year we are nearing $40,000,000 in business. This unprecedented growth (fastest growing agency in Hawaii) was a result of increased sales and marketing efforts along with the acquisition of several highly motivated agents.
Starting with the 3 original principals: Russell Akamine, Kirk Christman and Jeff Wall, ACW Insurance has grown in Hawaii to almost 20 licensed agents. We have also expanded to the Western United States by opening up satellite offices in: Palm Desert, CA (3 agents) and Phoenix, AZ (4 agents) Waipahu, Hi (2 agents) Washington and Oregon. Even with this rapid growth we have maintained a 95% retention rate on renewal business whereas the national average is below 85%. This statistic points to our overall commitment to customer service from our agents, our customer service representatives, and all of our servicing staff. This mainland expansion has also allowed us to expand our market appointments even further by adding: Mercury Insurance, Markel, First Comp, Dongbu Insurance and CNA to our arsenal.
Having direct access to all of our admitted markets means we can compete with any agency from the small local brokers to the direct writers like: State Farm, Farmers and Geico, to the large alphabet houses like: Marsh, Aon and Gallagher. Currently in Hawaii we write the insurance for the state’s largest transportation risk (Roberts Hawaii 800 vehicles), the state’s largest ship repair company (Pacific Marine), the state’s largest commercial complex (Aipa Properties), one of the state’s largest condominium associations (The Peninsula @ Hawaii Kai). Even though we maintain several high profile accounts we do not hesitate to write a small, owner operator businesses, homeowners policies, retail, group medical and personal auto, just to mention a few.
ACW Insurance is dedicated to providing innovative and customized solutions to the challenges and risks encountered by large businesses, small businesses, and individuals.